Point of Difference #11: The Lifelong Learning Organization
There’s an old joke about the long time agent who brags about having 20 years of experience.
And the retort by the smart, young (and successful) agent who quietly thinks, “No. He’s got more like one year of experience. 20 times.”
This was, arguably, one of the great ‘lifestyle’ businesses. Once you learned it, and got your book of business, you could very well behave the same way…year after year after year.
As the world we live in changes – and consumers continue their rapid pace of change – we must keep changing. And that means we must keep learning.
Not just you. Everyone on the team.
One way to look at the maturing process of today’s retail agency or brokerage is to examine how well the firm does:
- In the 4 Stages of Marketing. (Is it executing in the many, reliable ways to Attract, Convert, Optimize and Retain clients?)
- And, in the 3 ‘levels’ of performance: 1) is it fully exploiting available technology? 2) does the staff perform effectively, with strategy and tactic, at each of the 4 stages? And 3) how deeply is the full marketing process embedded and ritualized in the culture?
In today’s world, learning never ends.
As Darwin is purported to say, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”
The consumer wants us. A lot of them do. They value relationship. And the benefits it can bring. Peace of mind. Confidence in an uncertain world.
If we adapt – and deliver – we can do something that’s more than great.
We can do something insanely great.
For more than 20 years, Agency Revolution has studied one question: "What makes some agents & brokers more successful than others." While some things change - tactics, techniques, even consumer behavior - others remain the same. Leaders must constantly assess the shifting insurance environment and adapt to remain competitive. Agency Revolution has compiled some of its key findings about success in todays insurance world in this ebook, "11 Points of Difference: What Fast Growth Agencies & Brokerages Do That Others Don't (And Why They Will Own The Future." Download a free copy by clicking here. This blog post is an excerpt.